We can guarantee, that you will receive item, or receive full refund of it.
All parcels insured.
How can i receive refund for my parcel, if i think, that it was lost?
If you think, that your parcel was lost, please - contact us: http://grey-shop.ru/index.php?route=information/contact.
Sometimes parcel can be on trasfering too much time (depend on country, size of box, weight and etc). We will write to Russian post and ask about your parcel. Don't need to panic, just contact with us. After checking status of parcel, and receiving answer from Russian Post, we will write back to you.