Return Policy

                                      Asking for your refund is easy. And free.        

                       

Return items for free with Paypal!

1. I received too big, too small, broken, item, that i doesn't like. What can i do?

With Paypal you will receive full free refund! Just check this page - https://www.paypal.com/gr/webapps/mpp/refunded-returns. Paypal provide free shipping back to us, we provide full refund of item, that you doesn't like! All information you can find on this page.

1. What items can be returned?

Any items, that you bought in our shop. We will provide full refund

2. Does it work for any countries?
Nope, it's works for specific countries. List of countries you can check on Paypal page.


If you doesn't used Paypal for order, or your country doesn't have free return provided by Paypal, check this rules of return:


What items can be changed for free?

1.1. If you receive wrong item (for example wrong size/color).

1.1.1. You can save items for yourself.

You can receive 20% discount on new items and free shipping for next order (not more, than 1 box!).

1.1.2. You can send item back to us.

In this case you will need ship it back to us. You can receive money back to your Shop Account (+15% for it), or money can be return to your Paypal/Skrill account (Shipping to us will be free for you (we will pay for it)).


1.2. If item was broken (broken during shipping only). 

1.2.1. For textile items (vests, uniform, and etc). 

1.2.2.1. You can left this item for yourself (if it wasn't damaged too much).

In this case you will receive 15% discount for next order.

1.2.2.2. You can send item back to us. 

In this case you will need ship it back to us. You can receive money back to your Shop Account (+20% for it), or money can be return to your Paypal/Skrill account (Shipping to us will be free for you (we will pay for it)).


1.2.2. For device (like GSH-01). 

In this case you will need ship it back to us. You can receive money back to your Shop Account (+20% for it), or money can be return to your Paypal/Skrill account (Shipping to us will be free for you (we will pay for it)).


1.3. Ration packs. If they was broke, or you receive it in bad condition.

You can receive money back to your Shop Account (+20% for it), or money can be return to your Paypal/Skrill account


What items can be changed?

2.1. Textile items (if it will not fit you, for UNIFORM only!)

You can send it back to us. Money will be refunded back to your Shop account (100% of them). You will pay for shipping.


2.2. Textile items (Vest, equipment and etc. ONLY 14 days after receiving them! Cost of items must be smaller, than 200 usd).

You can send it back to us. Money will be refunded back to your Shop account (100% of them). You will pay for shipping.


What items cannot be changed?

3.1. Devices, that wasn't broke.

3.2. Textile items, that you use more than 14 days after receiving of them.

3.3. Helmets, real or replica. 

3.4. Used items (including uniform, that cannot fit you), (including items, that you use smaller, than 14 days after receiving of them).

3.5 Ration packs in good condition (not broken, not opened).



How can i return item?

It's very easy. Just contact us to our e-mail - ceo@grey-line.com. 

Please include information about your order (order number), photo of damaged item, and all info. 

New Customer

Register Account

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

Continue

Returning Customer